In a recent article, this column laid out the case for the rise of the alternative lender as a natural consequence to the hole left by conventional banks withdrawing from the SME market. This article looks at what a successful alternative lender might look like.
The first step is to understand the relevant characteristics of a conventional SME lender. Conventional banks are, by and large, mature companies with an inflexible and conforming operating culture. This leads to risk rigidity, i.e. banks will usually get comfortable at one point of the risk curve and they will rarely leave it.
This in turn leads to product concentration and possibly myopia at the macro level with innovation only at the micro level. What this means is that the basic types of products do not change, so a salary loan will pretty much be the same at all the banks in terms of tenor and structure. One bank might add a lottery to the loan, another bank might allow deferral of one payment per year, but overall they are the same.